Legal notice

Last updated: August 29, 2026

Carna Online Store

Carna Online Store provides online sales of beauty, skincare, PMU, professional beauty products, selected devices, accessories and training-related services.

The Store is operated by Carna Medical B.V. and is powered by Shopify.

Brand Distribution

Carna Medical B.V. distributes professional beauty and cosmetic brands, including Hubislab, Face Republic, Goochie and Mastor, through its authorized commercial and distribution channels.

All third-party brand names, trademarks, logos and product names remain the property of their respective owners.

The appearance of third-party brands on Carna Online Store does not transfer any intellectual property rights to customers or other users.

Carna Medical Technology

Carna Medical Technology develops and supplies professional beauty and medical-aesthetic technologies.

Information concerning professional equipment, product applications, technologies and treatment possibilities is provided for general product and professional information purposes.

Nothing published on Carna Online Store should be interpreted as individualized medical diagnosis or medical treatment advice.

Accuracy of Information

Carna Medical B.V. takes reasonable care to ensure that the information published on Carna Online Store is accurate and current.

However, product packaging, manufacturer information, specifications, availability, images and other details may occasionally change.

Carna reserves the right to correct typographical, technical or administrative errors.

Where inaccurate information affects a customer's legal rights or an existing order, the matter will be handled in accordance with applicable Dutch and European Union law.

Product Use and Individual Suitability

Customers are responsible for reviewing product descriptions, ingredients, warnings, contraindications, compatibility information and instructions before purchase and use.

Individual responses to cosmetics, skincare, PMU pigments, beauty treatments and other products may vary.

Carna does not guarantee that every product is suitable for every individual, skin type, treatment or professional application.

Nothing in this Legal Notice excludes liability that cannot legally be excluded under applicable law.

Professional Use

Certain PMU products, beauty equipment and other professional products may be intended for trained or professional users.

Professional customers remain responsible for complying with the training, qualification, hygiene, licensing, insurance and regulatory requirements applicable to their activities.

Carna Medical B.V. is not responsible, to the extent permitted by law, for professional treatment decisions or incorrect use of products by independent practitioners.

External Websites and Third-Party Services

Carna Online Store may contain links to third-party websites and may use third-party service providers.

Carna Medical B.V. is not responsible for the content, availability, accuracy or privacy practices of independently operated third-party websites.

The use of such websites or services may be subject to the third party's own terms and privacy policies.

Intellectual Property

Unless otherwise indicated, the content of Carna Online Store, including text, design, graphics, photographs, videos, logos, product presentations and other materials, is owned by or licensed to Carna Medical B.V. or the respective rights holder.

Content may not be reproduced, commercially distributed, modified or used in a manner that falsely suggests authorization, affiliation or representation without appropriate permission.

Liability

Nothing in this Legal Notice excludes or restricts mandatory statutory rights or liability that cannot legally be excluded under Dutch or European Union law.

Subject to those mandatory rights, Carna Medical B.V. is not responsible for losses resulting from circumstances outside its reasonable control or from misuse, incorrect professional application, unauthorized modification, failure to follow instructions or other circumstances attributable to the customer or an independent third party.

Further conditions governing purchases and liability are set out in our Terms of Service.

Consumer Rights

Consumers purchasing through Carna Online Store are entitled to the consumer protections applicable under Dutch and European Union law.

Further information is available in our:

Terms of Service
Returns & Refunds Policy
Shipping Policy
Privacy Policy

EU rules also require online sellers to clearly provide information about the trader, total price, delivery, cancellation rights and dispute/complaint arrangements before purchase.

Complaints

If you have a complaint relating to an order, product or service, please contact us first so that we can investigate and attempt to resolve the matter.

Email: info@carnamed.com
Phone: +31 6 27838385

Consumers retain the right to use any competent court, consumer authority or dispute-resolution mechanism available under applicable law.